Our Delivery/Return Policy briefly explained:
We genuinely care about giving you a great fit!
We do size exchanges, never get stuck with the wrong fit
We take returns for refund if you are not 100% satisfied
You pay for the item to return to us, we pay for the replacement item shipping
Start the process by emailing email@example.com or contact us via social media messenger for a prompt reply
(Please read full policy below)
FREE STANDARD SHIPPING (AUSTRALIA ETA 2-5 Days) ORDERS $50-100 AUD
FREE EXPRESS SHIPPING (AUSTRALIA ETA 1-2 Days) ORDERS ABOVE $100 AUD
FREE STANDARD SHIPPING (WORLDWIDE 10-14 Days) ORDERS ABOVE $100 AUD
FREE EXPRESS SHIPPING (WORLDWIDE ETA 3-5 Days) ORDERS ABOVE $150 AUD
*Excludes any additional import duties or local taxes if applicable which are at customers expense
We reserve the right to limit shipping to a minority of countries which have a high risk of package loss in transit
Standard Shipping rates are $9 AUD for all orders under $50 AUD, Free above $50 AUD
Express Shipping rates are $14 AUD for all orders, Free above $100 AUD
International Standard Shipping rates are $14 AUD for all orders under $100 AUD, Free above $100 AUD
Express Shipping rates are $21 AUD for all orders under $150 AUD, Free above $150 AUD
*Excludes any import or customs fees, import duties or local taxes if applicable which are at customers expense
SHIPPING TIME GUIDE
We make every effort to ship the products immediately and always provide tracking details with trusted couriers.
Items are shipped direct from our warehouse in Newcastle NSW Australia, usually same day with multiple delivery times. Guide excludes time in customs if applicable and may be subject to delay due to causes outside of Kojo Fit and our Couriers control.
This guide is subject to change and we reserve the right to change couriers to improve our service at any time.
AUSTRALIA DOMESTIC SHIPPING
AUSTRALIA POST STANDARD: 2 – 5 Business days
NOTE: Western Australia, some regional areas 7 – 10 Business days
AUSTRALIA POST/DHL EXPRESS: 1 – 3 Business days
NOTE: Western Australia, some regional areas 3 – 5 Business days
INTERNATIONAL STANDARD: 10 – 14 Business days
INTERNATIONAL AUS POST/DHL EXPRESS: 3 - 5 Business days
NOTE: Estimate is for metropolitan cities, please allow extra time for regional areas.
We want you to get the best fit, always!
If the sizing isn't quite right, we will take returns/exchanges to ensure you get the right fit!
If you are not satisfied with the fit, contact us and our team will assist in finding you the best size.
Return shipping and packaging is at customers expense, new item shipped free of charge upon receipt of returned goods.
RETURN FOR REFUND
If you're not 100% satisfied with your purchase, you can return your item(s) within 14 days of the order receipt and we will be happy to provide you with a store credit or refund via the payment method you used for purchase upon receipt of goods.
Return shipping and packaging is at customers expense. Product purchase, refunded, excludes shipping costs.
3 SIMPLE CONDITIONS FOR A SUCCESSFUL RETURN/EXCHANGE
1. RETURNED WITHIN 30 DAYS OF PURCHASE
Item(s) were purchased in the last 21 days and proof of purchase can be provided.
2. ITEM(S) ARE UNWORN & UNDAMAGED
Item(s) must be unworn, unwashed, or otherwise undamaged with original tags attached. Item(s) must not have any stains, perfumes or other added odours.
3. IN ORIGINAL PACKAGING AND CONDITION
Item(s) are in original packaging in their original condition.
I RECIEVED A FAULTY ITEM
In the rare case that you have received a faulty item, please contact firstname.lastname@example.org within 14 days of delivery.
We will need relevant information such as Order Number, Photos, Description of Issue and your Contact Information
We will not replace any items that appear to have been worn, washed or tampered with.
Our products are subject to wear and tear over time depending on how you handle and wash your items and we do not offer a lifetime guarantee.
HOW TO RETURN YOUR ITEM:
- Contact us at email@example.com
- We will listen and quickly respond to assess the best outcome for the issue!